Pharma

IT Infrastructure Consolidation & RFI

Consolidation of global IT infrastructure services (service desk, datacenter, backup) including a structured RFI.

Savings Service & Vendor Consolidation Complex RFX

At a glance

Domains

13 IT service domains: Service Desk, End User Operations, Application Management Support, Alarm Management, Datacenter, Backup, Cisco, Database, Citrix, Job Scheduling, Postgres, Software Packaging, Web Hosting

Effort

≥60 person-days

Client profile

Global pharma group. Multiple supplier contracts across IT infrastructure service domains — a path was needed to consolidate and unify them with a clear cost-savings hypothesis and transformation plan.

What we did

Detailed AS-IS analysis of existing services
Gap identification and cost-side optimization potential
Market research on additional suppliers
Definition of tender structure and approach
RFI conception with incumbent and newly identified suppliers, including bid documentation
RFI delivery and support during bidder Q&A
Consolidation and evaluation of bidder responses
Transformation roadmap for the consolidation
Detailed TCO calculation across the global infrastructure services
Bottom-up estimates for service-cluster transitions (cloud, backup, database) to underwrite the project budget
Multi-criteria decision matrix for the steering committee
Scenario analysis across different supplier constellations

Methods

Waterfall — classical project plan with work packages, timeline and recurring governance. Process work via Business Process Re-Engineering, Lean Six Sigma and BPM depending on complexity.

Result

Delivered scope met the agreed requirements. RFI phase completed, bidder responses evaluated, transformation roadmap in place.